Terms of Service

1. Acceptance of Terms

By accessing or using the Streamline field service management platform, including our website and mobile application (the "Service"), operated by Thor Electric Ltd. ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Streamline is a field service management platform that provides tools for job management, worker scheduling, timesheet tracking, real-time messaging, financial operations (quotes, invoices, and payments), material inventory management, safety compliance, and customer relationship management. The Service includes both a web application and a mobile application.

3. User Accounts

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or its servers
• Upload malicious code, viruses, or harmful content
• Impersonate another person or entity
• Collect or harvest data from the Service without authorization
• Use the Service to send spam or unsolicited communications

5. Data and Content

5.1 Your Data

You retain ownership of all data you enter into the Service, including job records, customer information, photos, timesheets, invoices, and communications. We do not claim ownership of your data.

5.2 License to Use

By uploading content to the Service, you grant us a limited license to store, process, and display that content solely for the purpose of providing the Service to you. This license terminates when you delete the content or your account.

5.3 Photos and Media

Photos taken through the app (job site photos, receipts, safety documentation) are stored securely in the cloud and associated with the relevant job records. You are responsible for ensuring you have the right to capture and upload any photos.

6. Payments and Billing

The Service facilitates payment processing for invoices through third-party payment providers (Stripe). By using the payment features:

• Payment processing is handled by Stripe, subject to their terms of service
• We do not store credit card numbers or sensitive payment information
• Invoice amounts and payment terms are set by the Service administrator
• Refunds and payment disputes are handled in accordance with applicable law

7. Intellectual Property

The Service, including its design, features, code, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Thor Electric Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these terms.

11. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall survive, including ownership, warranty disclaimers, and limitations of liability.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Alberta, Canada.

13. Changes to These Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us: