Privacy Policy

1. Introduction

Thor Electric Ltd. ("we," "our," or "us") operates the Streamline field service management platform, including our website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Company name and business address
• Job site addresses and location data
• Employment information (role, hire date, hourly rate)
• Profile photos
• Login credentials

2.2 Usage Data

We automatically collect certain information when you use the Service:

• Device information (device type, operating system)
• Log data (access times, pages viewed, app activity)
• Location data (when you grant permission for job site features)

2.3 Camera and Photos

Our mobile app requests camera access to allow you to take photos of job sites, progress, receipts, and safety documentation. Photos are uploaded to our secure cloud storage (Cloudinary) and are associated with the relevant job records. We do not access your camera or photo library without your explicit permission.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Manage job assignments, scheduling, and timesheets
• Process invoices and payments
• Send quotes and invoices to customers via email
• Enable real-time messaging between team members
• Generate reports and business analytics
• Improve and personalize the Service
• Communicate with you about your account or the Service
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers and cloud services. We use industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication with token-based access
• Cloud-based media storage with secure, time-limited access URLs
• Role-based access controls limiting data visibility
• Regular security audits

5. Third-Party Services

We may share data with the following third-party services:

• Cloudinary - Secure cloud storage for photos and documents
• Stripe - Payment processing for invoice payments
• Mailjet - Email delivery for invoices and quotes
• Xero - Accounting integration (when enabled by your administrator)
• Google Maps - Address geocoding and mapping for job sites

Each third-party service has its own privacy policy governing its use of your data. We only share the minimum information necessary for each service to function.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Business records (invoices, timesheets, job records) may be retained longer to comply with legal and financial reporting requirements. You may request deletion of your personal data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: